I was on the flight replying to messages and reporting the issue on a complimentary in-flight WIFI the whole time. He/she replies back with a robotic answer saying, I won't get a discount. I describe the situation with a screenshot of the price and asking for a cancellation with the full refund. The company managing the property is called Sova and someone called Alex is messaging me with robotic answers. Airbnb advised, they will contact the host and get back to me, they never did get back to me about the contact with the host. She on the phone asked me to message the host and she said she will contact the host and get back to me, she never did. ![]() This is a commercial company managing the property. When I landed, I called the emergency number they provided, the lady on the phone had no idea about the host. But the only thing that matters to them and this host apparently is money. It should be a minimum of a 24 hour grace period. And the idea that they allow hosts to have a ZERO cancellation policy is absurd. I find it hard to believe that Airbnb couldn’t issue me a refund. I will be giving the Host a 1 star review and never use Airbnb again. It was such a drawn out process and had little results so in frustration, I gave up and decided to keep my accommodation. As if Airbnb needs permission to do anything. I tried to get a supervisor involved and was reassured that the supervisor would have to go through the same process and have to request a refund from the host…. So I punch in the GPS coordinates which only reinforced what I was claiming. And that the listing was shown in the correct place as shown on the “pin” and even offered me GPS coordinates to confirm. Airbnb said that I was wrong, Google maps and Apple Maps were wrong. It took them 5 days to give me a final answer regarding the situation. ![]() Airbnb requested screenshots of my claim regarding map inaccuracies.
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